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Register as a Customer in the NEM

This page provides an overview of the processes and tasks required to register as a Customer in the National Electricity Market (NEM).

Participants who are already registered as a Customer in the NEM, and who wish to change their scheduled bid and offer data, should visit the Changing Scheduled Bid, Valuation Data and Offer Valuation Data page.

Category and classification

To confirm you are registering in the correct category and classification, visit Electricity Market Participants

Registration documents

These are the forms and documents needed to register as a Customer.

Application forms

Market Customer applicants who will also be a Retailer, or who are seeking to act as a Retailer of Last Resort, should use the Application for Registration in the NEM form. The form provides further details about what is required for registration.

All other applicants applying to register as a Customer in the NEM should use the Application for Registration as a Customer in the NEM form. This form provides further details about what is required for registration and should be read in conjunction with the NEM Customer Registration Guide and the NEM Registration Checklist.

If you receive a ‘please wait’ notification when you click through to the application form, you may need to upgrade your version of Adobe Reader. If you still get the ‘please wait’ message, follow these steps:

  1. With the message displayed, right-click and save the form.
  2. Go to the location where the document has been saved and open the document.
  3. The ‘please wait’ message may still display, but it will now show an option to ‘enable all features’ at the top of the message. Click on the ‘enable all features’ button.
  4. The form will display.

Registration guides

The following guide and checklist provide a detailed overview of the customer registration process and information requirements.

Fees and charges

Participants must pay a fee to register; these are outlined on the NEM Fees and charges page.

Supporting documents

These documents and information need to be supplied either with your application form, or beforehand, as they support your application for registration.

Technical requirements

Applicants must confirm that they meet the technical requirements set out in the National Electricity Rules (NER). To do so, either complete the following template or contact AEMO to discuss alternative methods.

Registration applicants must confirm that they meet the technical requirements set out in the NER. To do this, either complete this template or contact AEMO to discuss alternative methods.

Performance standards

Registration applicants must submit agreed performance standards for relevant plants and provide justification that they can achieve these standards. If your connection agreement contains sufficient details to cover what is listed in the form, you can submit that in place of this template.

You will need to work with your Network Service Provider and AEMO to complete this document.

Credit support

Credit support will be required if you do not meet the acceptable credit criteria detailed in clause 3.3.3 of the National Electricity Rules (NER).

AEMO advises applicants to contact prudentials@aemo.com.au to discuss requirements prior to completing the AEMO Guarantee Pro Forma. You must submit an original signed copy of the pro forma with your registration application.

Recipient-created tax invoices (RCTI)

Applicants must complete two original signed copies of the agreement so that recipient-created tax invoices can be issued.

Settlement Residue Auctions (SRAs)

To participate in Settlement Residue Auctions, you must first meet the eligibility criteria, as outlined in the following guides.

If you are eligible, please complete the following form to participate in the SRA. This form is not required if you do not intend to take part in an SRA.

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